Support Services

Mitten Technologies has a world class data center, help desk, and professional staff to assist you with your technology issues. We offer a wide range of support packages that can be custom tailored to meet your requirements. Our most popular packages offer features such as:

• Real-Time remote monitoring and alerting (RMM)
• Help desk services - 24 x 7
• Mobile device support (e.g. Blackberry, SmartPhone)

Basic Support

Time and material

We support all aspects of your IT infrastructure
-servers, desktops, network and security devices

IT Project Implementations

Hourly Bundles

Network Services

• Network planning
• Performance assessments
• Planning and design of network
• Upgrades
• Installation, configuration, and support of
  routers and switches

Infrastructure Security

• Firewall and VPN design
• Implementation and upgrades
• Intrusion detection/prevention, vulnerability
  assessment, and remediation
• Wireless security
• Incident response
• Planning, documenting, and training
• Digital rights management. (DRM)
• Secure e-mail
• Instant messaging management and monitoring

Guaranteed Support

Monthly Retainer

This package is designed for those customers that enjoy employing a CIO at a fraction of the cost of actually employing them. Our Technical Experts will guide you through every step of the process to ensure that your operation is up and running smoothly. Once your environment is setup and operational, the way it should be, your new CIO will meet with you regularly to make sure that the operation is running smoothly. More importantly, they'll be looking out into the technology world to identify new trends that may make your business processes smoother to lower your costs and give you a competitive advantage.

* Per device pricing and customized to meet your support requirements